Alcohol Age Restriction Policy
Thank you for choosing Cloud Sky Bar Hanoi as one of your destinations during your journey in Hanoi's old quarter. To ensure our customers have the best and most enjoyable experience, we would like to present some regulations based on legal laws as follows:
(1)- Age Limit:
We only serve alcohol to customers of legal drinking age according to Vietnamese law, which is 18 years old and above.
(2)- Age Verification:
Customers may be asked to provide identification to verify their age before placing an order at the counter.
(3)- Information Security:
All personal information used for age verification will be kept confidential and strictly comply with regulations on personal data protection.
(4)- Right to Refuse Service:
We reserve the right to refuse alcohol sales to any customer whom we suspect is underage or has issues related to alcohol consumption.
(5)- Social Responsibility:
We encourage responsible alcohol consumption without exceeding one's own safety threshold. For customers choosing to consume alcohol at Cloud Sky Bar, we recommend arranging alternative transportation if you are unable to drive safely. Our staff will assist in arranging taxi services if needed.
(6)- Children Under 18 Accompanied by Family:
We are committed to providing an enjoyable and safe experience for all customers, including children under 18 years old.
Children will be guided and served with non-alcoholic beverages such as fruit juices or bottled water.
We hope that you will have an enjoyable and safe experience at Solar Sky Bar.
Personal information
(1)- What we collect?
We may collect the following information:
Name and job title
Contact information including email address
Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
(2)-Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
(3)- Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
(4) -Controlling your personal information:
We will not distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any informations we are holding on you is incorrect or incomplete, please email us at as soon as possible. We will promptly correct any information found to be incorrect.
Thank you!
Cloud Sky Bar Hanoi Team’s
Contact us: Cloud Sky Bar Hanoi - Address 9th floor of JM Marvel Hotel at 16 Hang Da street, Hoan Kiem, Hanoi, Vietnam